NatWest | Senior UX Designer

Senior UX / UI Designer | 👨🏾‍💻

I worked within NatWest's Retail Banking team as the sole designer on a re-platforming initiative for the Current Account application journey, owning design across multiple variants while simultaneously meeting new Consumer Duty requirements. I led the end-to-end redesign of the marketing preferences experience — from information architecture through to a dual-methodology research programme spanning qualitative and quantitative studies — producing the evidence base that got the change signed off and shipped. I also harmonised the brand refresh across the journey, contributed to the Design System as the SAO platform champion, and extended my remit into team capability building, apprentice mentorship, and senior stakeholder engagement.